OUR RETURNS POLICY   If your purchase is damaged in transit, we will send you a "no charge" replacement, freight free. To process this, You will need to return the damaged product to us for assessment. If the item you receive is different from what was described on our website, you have the option to receive a replacement item of the same value or your money back. To process this, you will need to return the product to us for assessment and complete a RETURN FORM that will be emailed to you. Sorry, but we cannot replace or exchange items simply because "you changed your mind." If you would like any further information, or have any queries, problems or complaints in relation to this Returns Policy, please contact us on sales@elf-creations.com.